# Troubleshooting

> Fixes for common Nabcloud problems: the assistant does not see the workspace, it forgot something, an email did not go out, or you changed assistant.

Source: https://nabcloud.geenius.io/docs/troubleshooting/

## My assistant does not see Nabcloud

Check that the connector is added and approved in the assistant's settings, then start a new conversation. Connectors load at the start of a conversation.

## My assistant forgot something

Ask it to read the project first: "Read the Weber project and tell me where we are." The record is in the workspace, not in the chat.

## An email did not go out

Client emails wait in [approvals](/docs/approvals/) until a person approves them. Open approvals and decide.

## A signature or portal link was not created

Only an owner or admin hands out these links. Ask one to create it, or to approve the draft.

## I changed assistant

Nothing is lost. Connect the new one and it reads the same projects, notes and files.

## Still stuck

[Contact us](/contact/) with what you asked, what you expected and what happened. Do not include client data.